This past week I was losing hope I would ever find a fabric to use on the newest grand baby’s quilt. I had searched locally then tried Etsy. With nothing being just right I decided to try Fabric.com and see if they had anything. I had heard a lot of people rave that this was the place to get fabric.
I did find a lovely print that would work perfectly for the quilt I am making and placed an order. Unfortunately, the wrong fabric was shipped to me. I called to see how to go about returning the fabric and getting what I had ordered. The woman who answered the phone (and no it wasn’t a foreign office, don’t you hate getting someone in India and struggling to understand what they are saying?) was lovely. She apologized for the mistake promised to remedy the order in two to three days. Just when I was about to ask if there was a certain protocol for returning the wrong fabric I was told not to return it and if I couldn’t use it to please donate it to charity or a sewing guild. Wow right?
But that wasn’t all. This weekend I opened an email from Fabric.com telling me they were returning the purchase price of my order (minus the shipping and handling). I am simply stunned. Who does this? I feel a bit guilty as by the time I received this email I checked and the money was already in my account. I guess I feel I received something for nothing which in my book is a type of theft, you know, taking advantage of a situation. Call me crazy but I now have 4 yards of fabric which the company now has to eat the cost of. It feels wrong. But the reason I love this business is because they showed me customer service isn’t dead.
It’s Wednesday so let’s see what Small Footprints has in store for this week.
This week’s challenge from Reduce Footprints is a bit easier for some of us. It’s all about sharing our good news. I hope you will share what you have accomplished and see if we can’t learn a few new tricks this week.
Here are my most recent triumphs:
- I have eliminated most paper from my home. The biggest change came when I used chalkboard paint on the footboard of my bed and the freezer. The children haven’t asked for paper to draw on since.
- Another way I have reduced paper is in the amount of mail I receive. I don’t get a lot of mail but in the last month I’ve only received 3 pieces of mail!
- This past weekend the seniors at the university graduated and left behind some good pieces of furniture. I collected in one afternoon a lovely nightstand, a plastic set of drawers, a child’s chair, a leather desk chair, a wooden chair perfect for a kitchen table and a set of shelves on wheels that fit nicely in my closet. This is probably the biggest thrill for me. I have a strangely shaped closet which makes getting things from the back difficult. After cleaning up the shelf it slid in easily and with the wheels I can pull it forward to get what I need and slide it back in place.
- I pulled a 2 foot by 8 foot piece of plywood out of the dumpster and decided to use it as a base for one of my raised beds, it sure beats leaving it for trash pickup.
- We got the garden started and I have the seeds for everything else I plan to grow this year.